Privacy Policy

1. What We Collect

We collect information you provide and data generated when you use our services. Specifically:

• Personal Details: Name, email address, phone number.
• Account Data: Username, password (hashed), profile settings.
• Payment Info: Billing address, transaction history (handled by secure payment processors).
• Usage Data: IP address, device information, log data, feature interactions.

2. Why We Collect It

We use your data to:

• Deliver Services: Create and maintain your account, process transactions, enable core features.
• Improve Experience: Personalize content, show relevant updates, fix bugs.
• Communications: Send notifications, security alerts, and promotional offers (with opt-out).
• Safety & Security: Detect fraud, enforce policies, protect your data.

3. How We Store & Protect Your Data

Your information is stored on secure servers with industry-standard safeguards:

• Encrypted in transit (TLS) and at rest (AES-256).
• Role-based access controls and regular security audits.
• Data retention for as long as necessary or as required by law.
• Third-party processors comply with GDPR and SOC2 standards.

4. Your Rights

You have control over your personal data:

• Access & Portability: Request a copy of your data.
• Correction: Update or correct inaccuracies.
• Deletion: Delete your account and personal data.
• Processing Restrictions: Object to or limit certain processing.

To exercise these rights, contact us at privacy@botforge.ai.

5. Third-Party Services

We partner with trusted providers to enhance functionality. Categories include:

• Cloud hosting (e.g., AWS, Azure).
• Payment processors (e.g., Stripe, PayPal).
• Analytics (e.g., Google Analytics).
• Customer support tools (e.g., Intercom).

6. Changes to This Policy

We may update this policy. We’ll notify you by email or banner on our site at least 30 days before changes take effect.

7. Contact Us

Questions? Reach out at privacy@botforge.ai.